ACIF Logo

The Human Resources / Talent Development Team had a chance to spend an evening at the Birmingham Ronald McDonald House and prepare dinner for those staying in the House.  As you may recall, Ronald McDonald House Charities provide temporary housing to families that are staying from out of town while their child is undergoing treatment/therapy at a Children’s Hospital or other pediatric facility.  Many of these families are already financially strapped because of their child’s illness and volunteers often help provide meals for these families.  The HR/TAD Team prepared chicken, roasted vegetables, macaroni & cheese and salad, most all from scratch for these families.  Funding assistance for the food items was provided via a grant request from the ADTRAV Community Impact Foundation.

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Internal Communications: CONFIDENTIAL

We are excited to keep you informed as we welcome the following new accounts!

Total # of Implementations Currently in Process:  8

ACCOUNTS CURRENTLY IN PHASE 1:

Account Name: Bennett Aerospace
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Primoris
Go-Live Date: TBD
Account Manager: TBD
Operations Manager: Penny Brosoto

Account Name: ARA
Go-Live Date: Early-Mid February, 2018
Account Manager: TBD
Operations Manager: TBD

Account Name: China Telecom
Go-Live Date: TBD
Account Manager: Tim Nall
Operations Manager: Penny Brosoto

Account Name: Decision Technologies, Inc.
Go-Live Date: TBD
Account Manager: TBD
Operations Manager: TBD

ACCOUNTS CURRENTLY IN PHASE 2:

N/A

ACCOUNTS CURRENTLY IN PHASE 3:

N/A
ACCOUNTS CURRENTLY IN PHASE 4:

Account Name: Frios Gourmet Pops
Go-Live Date: October 9, 2017
Account Manager: Jessie King
Operations Manager: MeLisa Meyer

Account Name: Arbor Day
Go-Live Date: November 6, 2017
Account Manager: Carmen Coronel
Operations Manager: Penny Brosoto

Account Name: O’Straint
Go-Live Date: October 2017 – TBD
Account Manager: Angie Porter
Operations Manager: Howard Kaplan

ACCOUNTS CURRENTLY IN PHASE 5:

Account Name: Federation of American Hospitals
Go-Live Date: September 13, 2017
Account Manager: Tim Nall
Operations Manager: MeLisa Meyer

Account Name: St. Edward’s University
Go-Live Date: September 5, 2017 (Pilot), September 19, 2017 (Full Launch)
Account Manager: Angie Porter
Operations Manager: Howard Kaplan

Account Name: Vanguard Emergency Management
Go-Live Date: September 27, 2017
Account Manager: Jessie King
Operations Manager: Nicole Byrd (Tentative)

Account Name: Silverline
Go-Live Date: October 2, 2017
Account Manager: Jessie King
Operations Manager: MeLisa Meyer

October Corporate Special WordPress copy

 

 

Cruise Hawaii from $1399*

Only one cruise allows you to see four islands with two overnight stays in seven days. This award-winning itinerary gives you the most time in port – nearly 100 hours – so you can capture the spirit and soul of Hawaii as you visit Oahu, Kauai, Maui and the Big Island. And since this sails round trip from Honolulu year-round, we offer Hawaii vacations on your schedule. So whether you’re pounding the surf, exploring the Kualoa Mountain Range, or learning an authentic hula dance, this will be the vacation where you discover what paradise means to you.

 

If you’re ready to sail, call your personal Vacation Designer today!

Get in touch with us!

Call     800-763-4840

Web   www.adventuretravel.com

Email  vacations@adtrav.com

 

*Prices are per person based on double occupancy. Taxes, government fees, and airfare are additional. Above price based on December 1 departure. Other dates available with similar savings.

Offer ID: 1236786

2017.08-KPIs

adtravOur thoughts and prayers go out to all of those who were and continue to be impacted by the recent hurricanes. ADTRAV is dedicated to providing Service Nonstop and recognizes this is even more critical during severe weather events. Many of our clients had travelers impacted, and we also serve a number of first responder organizations who assist in search, rescue, and recovery efforts. We too felt the impact within our ADTRAV Family and understood the critical nature of providing timely assistance. To ensure impacted travelers received the assistance needed and first responders quickly reached the impacted regions, we deployed our designated storm team, an integral part of our emergency event response protocol. Preparation such as this ensures that adequate staff and services are available during emergencies.

ADTRAV personnel have eagerly volunteered to assist with managing the phones and assisting travelers in making the necessary arrangements. Each weekend since the storms began, our staff has fielded triple the call volume of a typical weekend and has exceeded our service level commitments. The service we provided was our opportunity to participate in the relief efforts—we had 120 agents ready with 15 support staff and 8 managers, allowing us to answer 86% of our calls in less than 20 seconds and achieve a 96% RezFan rating. Where others may utilize third-party contractors, we only use ADTRAV-employed personnel for all agent services, which allows us to achieve the same target service levels around the clock.

These are the times that differentiate ADTRAV and we are proud to have provided such outstanding service during our clients’ time of need. You and your travelers can count on ADTRAV to continue providing the highest levels of service as the affected areas work to return normalcy.

Client Success Stories

“Thanks so much! You have impacted the post-storm response capability of [our] assets in the FL Keys in a way unimaginable! Your efforts will save live lives and allow us to return to the FL Keys as soon as possible to help those that will be in need. Thank you for your diligence and patience!”

“The highest level of customer service [was provided] while booking travel for two of our members deploying together for hurricane response operations. The details of the trip were complex and short fuse, but [she] patiently listened to the mission needs and expertly arranged travel itineraries simultaneously to meet the needs of the travelers and the unit. Thank you for the outstanding customer service!

And the winner is….

Implementation Updates Email Header-01

ADTRAV Associates,

 

We are excited to provide this monthly update to keep all informed as we welcome new accounts!

 

Total # of Implementations Currently in Process:  7

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ACCOUNTS CURRENTLY IN PHASE 1:    

 

Account Name: Silverline

Go-Live Date:    TBD

Account Manager:   TBD

Operations Manager:   TBD

 

Account Name: Bennett Aerospace

Go-Live Date:    TBD

Account Manager:   TBD

Operations Manager:   TBD

 

Account Name: Primoris

Go-Live Date:    TBD

Account Manager:   Jenny Boyd

Operations Manager:   Penny Brosoto

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ACCOUNTS CURRENTLY IN PHASE 2:    

 

Account Name: Frios Gourmet Pops

Go-Live Date:    TBD

Account Manager:   Jenny Boyd

Operations Manager:    MeLisa Meyer

 

Account Name: Arbor Day

Go-Live Date:   TBD

Account Manager:  Carmen Coronel

Operations Manager:    Penny Brosoto

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ACCOUNTS CURRENTLY IN PHASE 3:  

 N/A

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ACCOUNTS CURRENTLY IN PHASE 4:

 

Account Name:  Federation of American Hospitals                                                                       

Go-Live Date:  September 13, 2017

Account Manager: Tim Nall                         

Operations Manager:  MeLisa Meyer

 

Account Name: St. Edward’s University                                                                        

Go-Live Date:  September 5, 2017 (Pilot), September 19, 2017 (Full Launch)

Account Manager:  Angie Porter                             

Operations Manager:   Howard Kaplan

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ACCOUNTS CURRENTLY IN PHASE 5:    

 

Account Name:  Fresenius Kabi                                                                       

Go-Live Date:  August 3, 2017

Account Manager: Tim Nall 

Operations Manager: Howard Kaplan

 

Account Name:  Adisseo                                                                     

Go-Live Date:  August 9, 2017

Account Manager:   Candace Mancuso                             

Operations Manager: Howard Kaplan

 

Account Name:   Fox Theater                                                                    

Go-Live Date:  August 30, 2017

Account Manager:   Carmen Coronel

Operations Manager:    Melisa Meyer

 

Account Name:   MedManagement

Go-Live Date:  August 31, 2017

Account Manager:   Jenny Boyd

Operations Manager:    Melisa Meyer

ACIF Logo

The ADTRAV Community Impact Foundation has made a $1,000.00 donation to the Justin J. Watt Foundation’s Houston Flood Relief Fund.  To learn more about participating in the ACIF and/or donating directly to the JJ Watt Houston Flood Relief Fund, see the links below.

ADTRAV Community Impact Foundation RezPortal Page

JJ Watt Foundation @ www.jjwfoundation.org

Please contact Dan Crumpton with any questions.

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