Operations

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On Saturday, July 22, members of the Ops team volunteered at Manna Ministries in Alabaster, a food share outreach program that provides food every Saturday to those in need—no questions asked.

The ADTRAV Ops team helped serve fresh vegetables, meat, bread, canned goods, and desserts to over 130 families. Ops participants included: Andrea Lewis, Sherina Bowens, Kim Brodie, Pamela Patterson, Eric Bowden, Lauren Morgan, Julie Kulp, and Sharon Posey. Andrea’s daughter Kelly and Kim’s daughter Shelby as joined in on the volunteering fun!

Manna 1 Manna 2 manna 3 Manna 4 Manna 5

More information can be found on Manna Ministries at: https://www.facebook.com/Manna-Ministries-489785241160089/.

 

Operations is excited to announce its new structure and new roles! This revamp is designed to help Operations better execute on deliverables, facilitate more focused job roles, and meet or exceed KPI goals.


Adding to our leadership team, Operations will now have Director, Business Excellence led by Dee Rickert. Dee will oversee Workforce, Central Services, Rate Desk, Reporting/Analysis, ODR process, and creation and management of the operational processes playbook. Sarah Garvin will fill the role of Manager, Operations servicing the USCG account.

Project Management will continue to be led by Lauren Morgan, overseeing client implementations as well as Operations project requirements.

Mary Jane Anderson, Director, Operations, will have a more strategic role leading Operations management and development. Mary Jane will oversee all Operations Managers to ensure excellence in the following areas: KPI/Agent KPI, Weekly Managers Meetings, Manager/Agents Reviews, Scheduling Staff/Overtime, Meet with Client Services, Employee Engagement, Customer-Facing Responsibilities, Support Sales Team/RFP/New Client Needs, Check Request/Opportunity, Implementation 30/60/90 Overview, and Quality Assurance. Operations will be adding a new area called Operations Administrative Services, which will provide centralized administrative support for Operations functions.

Eric Bowden, Senior Manager, Meetings, Groups & Lodging, will lead Meetings, Groups, and Lodging departments. Eric’s responsibilities include: Lodging–RFP Tools and Processes, Team KPI Goals, Hotel Partnerships, Maintain Data, Identify Revenue and Technology Opportunities, Rate Audit/Load, and Team KPI Goals; Group Air–Coordinate Travel, Group Roster Upload, QC, and implementation of new business for groups; Meetings–New client set up/ Air Contracts, Sales, Destinations, R&E Partners, RezEvents, Client Relationships, Commission Tracking, and Reporting. Howard Kaplan will continue to oversee his current clients and agents, as well as manage Fresenius client and VIP services. MeLisa Meyer will oversee Eric’s former clients and agents.

These organizational changes align with our efforts to move from very good to GREAT in 2017!

Implementation Updates Email Header-01Happy spring, ADTRAV Associates! We are excited to provide this month’s implementation update as we welcome new accounts!

Total # of Implementations Currently in Process: 14

Internal Communications – Confidential

Implementation Phases-document-01
ACCOUNTS CURRENTLY IN PHASE 1:

Account Name: Ansgar Industrial
Go-Live Date: TBD
Account Manager: Carmen Coronel
Operations Manager: Penny Brosoto
Annual Air Transactions: 500

Account Name: Baylor Miraca
Go-Live Date: April 3, 2017 (Tentative)
Account Manager: TBD
Operations Manager: TBD
Annual Air Transactions: TBD

Account Name: CCSMI
Go-Live Date: TBD
Account Manager: Lisa Thompson
Operations Manager: TBD
Annual Air Transactions: TBD

Account Name: Chamber of Digital Commerce
Go-Live Date: TBD
Account Manager: Tim Nall
Operations Manager: MeLisa Meyer
Annual Air Transactions: 100

Account Name: SIM&S, Inc.
Go-Live Date: TBD
Account Manager: Candace Mancuso
Operations Manager: Melisa Meyer
Annual Air Transactions: TBD

Account Name: Fresenius Kabi
Go-Live Date: TBD
Account Manager: Lisa Thompson
Operations Manager: Penny Brosoto
Annual Air Transactions: TBD

Account Name: NPSG (National Property Solutions Group)
Go-Live Date: TBD
Account Manager: Carmen Coronel
Operations Manager: TBD
Annual Air Transactions: 2,000

Account Name: Consumer Fuels
Go-Live Date: TBD
Account Manager: TBD
Operations Manager: TBD
Annual Air Transactions: TBD

ACCOUNTS CURRENTLY IN PHASE 2:
N/A

ACCOUNTS CURRENTLY IN PHASE 3:

Account Name: Allied Solutions
Go-Live Date: March 17, 2017 (Pilot Group)
Account Manager: Candace Mancuso
Operations Manager: Howard Kaplan
Annual Air Transactions: TBD

ACCOUNTS CURRENTLY IN PHASE 4:

Account Name: Hyundai Equipment
Go-Live Date: TBD
Account Manager: Candace Mancuso
Operations Manager: Howard Kaplan
Annual Air Transactions: TBD

Account Name: Q’Straint
Go-Live Date: TBD
Account Manager: Candace Mancuso
Operations Manager: Howard Kaplan
Annual Air Transactions: TBD

Account Name: Avionics Test & Analysis Corporation
Go-Live Date: March 6, 2017
Account Manager: Angie Porter
Operations Manager: Howard Kaplan
Annual Air Transactions: 240

Account Name: Books-A-Million
Go-Live Date: March 7, 2017
Account Manager: Angie Porter
Operations Manager: MeLisa Meyer
Annual Air Transactions: TBD

Account Name: ICE ITS, Inc.
Go-Live Date: March 9, 2017
Account Manager: Tim Nall
Operations Manager: MeLisa Meyer
Annual Air Transactions: 540

ACCOUNTS CURRENTLY IN PHASE 5:

Account Name: VeriStor Systems
Go-Live Date: February 6, 2017
Account Manager: Angie Porter
Operations Manager: MeLisa Meyer
Annual Air Transactions: TBD

Account Name: Society Insurance
Go-Live Date: February 9, 2017
Account Manager: Angie Porter
Operations Manager: Penny Brosoto
Annual Air Transactions: 100

Account Name: IST Management Services
Go-Live Date: February 13, 2017
Account Manager: Candace Mancuso
Operations Manager: MeLisa Meyer
Annual Air Transactions: TBD

Account Name: Kenjya Trusant
Go-Live Date: February 17, 2017
Account Manager: Candace Mancuso
Operations Manager: Howard Kaplan
Annual Air Transactions: TBD

Account Name: Alakai Defense Systems
Go-Live Date: March 1, 2017
Account Manager: Candace Mancuso
Operations Manager: Howard Kaplan
Annual Air Transactions: TBD

Thanks to all involved for your important role in our continued growth!

CONGRATULATIONS to Amanda Ross for being the Winner of the 2nd Quarter 2016, Super Star Support Award.  Any associate may nominate any other associate in a non-agent/management role for this quarterly award.  At the end of the year, quarterly winners are considered, based on a points system, for Super Star Support Associate of the Year.  The nomination form can be found at this link: Super Start Associate Support Award – Nomination Form

 

 

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On this week’s edition of “Graduation and You,” Roger, Andrea, and Marcela from Delta congratulates all Delta University graduates. Twenty one ADTRAV associates graduated from Delta University and were entered in a drawing to win either (2) round trip Delta vouchers -or- a $500 Delta E-voucher!
Delta University is your gateway for information regarding Delta Air Lines and partner companies. This updated e-learning tool provides information regarding company history, global networks, industry-leading partnerships, world-class in-flight services and award-winning facility upgrades, all in one place!
If you have any further questions, please contact Monica Lang in the ADTRAV Training Department.
Click the video below to watch the video and see if you are a Delta winner!
Congratulations, Graduates!!
[youtube=https://youtu.be/LOU-wGOP41c]

ADTRAV Travel Management is currently recruiting for a VIP Travel Agent for our prestigious non-profit client located on the East Coast. This experienced individual could work virtually or onsite and will be responsible for providing exceptional customer support which will include heavy domestic and basic international reservations to meet our Corporate VIP client’s needs. This includes conversing with customers through multiple communication mediums to determine destination, mode of transportation, travel dates, financial consideration and accommodations required. The agent must possess the ability to develop working relationships with vendors, Executives, Executive assistants and C-Suite Executives.

Requirements

  • Detail oriented, well organized and have excellent interpersonal and communication (written and verbal) skills.
  • Good use of the English language and grammar skills are paramount.
  • Ability to manage time wisely and work independently.
  • Strong level of customer service both internally and externally.
  • Adaptability to engage in the company and build relationships.
  • Ability to multi-task and work independently within a fast-paced, high maintenance environment.
  • Minimum of 3-5 years’ experience in a Corporate VIP travel environment.
  • Knowledge of computer system Sabre GDS.
  • Attention to detail with accuracy and thoroughness.
  • Adaptability to work both independently and with a team to fit the business needs.
  • Demonstrate proactive behavior and engage client beyond transactional level.
  • Exhibit sound and accurate judgment while identifying and resolving issues in a timely manner.
  • Preferred proficiency in Microsoft Word and Excel.
  • Must be willing to work all varying shifts from 7:00 A.M. to 7:00 P.M. CST, as well as extended hours and weekends as necessary and directed by management.

Knowledge, Skills & Abilities

  • Proficient with city, airline, hotel and car rental codes.
  • Ability to concentrate and pay close attention to detail.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Willingness to demonstrate professional conduct at all times.
  • Excellent computer and typing skills, which includes the ability to navigate between programs quickly by using shortcut keys.
  • Ability to identify a problem and see it through to resolution with minimal supervision.
  • Familiarity with reporting, specifically hotel reporting and hotel rates.

Physical Requirements

  • Ability to perform work utilizing a computer for extended periods of time.
  • Ability to sit for extended periods of time without leaving work area.

All interested employee’s should forward their resume and/or letter of interest to hr@adtrav.com by 11/04/2014.

The Associate Manager for the Corporate International Travel team supports the Manager and helps manage and motivate employees, resolves minor issues from clients, and conducts research for payment changes. Responsibilities also include, but are not limited to overseeing the prompt answering of phones, oversee the time clock and help to train new agents and current agents on new accounts and procedures, etc. This position is based at Southlake, but could potentially become virtual in time.

Duties & Responsibilities

  • Back up for the manager.
  • Do Queue rolls when necessary.
  • Make sure phones are answered promptly and properly.
  • Check agent queues when they are out.
  • Help travel agents issues tickets.
  • Make sure all tickets are completed by the end of the day.
  • Monitor agents and make sure they are sticking to their schedules.
  • Help the manager set a motivation calendar for the staff.
  • Assist agent storing fares when needed.
  • Answer agent day to day questions.
  • Keep the manager informed with all issues that arise.
  • Put merchant charges and check requested for the manager when needed.
  • Continues account specific training for new and old agents.
  • Assist manager in special projects when needed.
  • Help managers achieve the departmental goals.
  • Delegate effectively and efficiently.

Education and Experience

  • Minimum 2 year’s experience as a booking agent

Knowledge, Skills & Qualifications

  • Excellent phone etiquette and customer service skills.
  • Working knowledge of a GDS System.
  • Proficient with city codes, airline, hotel and car rental codes.

Physical Requirements & Environmental Conditions

  • Ability to perform work utilizing a computer for extended periods of time.
  • Ability to sit for extended periods of time without leaving work area.

 Behavioral Attributes

  • Customer Focused with a mindset on quality
  • Ability to manage multiple priorities while staying focused on the end in mind
  • Ability to develop a team

All interested parties should email hr@adtrav.com and include a résumé or a summary of their qualifications no later than October 13, 2014.

The Corporate Associate Manager supervises day-to-day operations under the direction of the Corporate Manager. This includes, but is not limited to, client interaction, managing, motivating and developing their team, overseeing and approving the time clock and training of agents on new accounts and/or procedures.

Duties & Responsibilities

  • Backup for the Manager at all times.
  • Ensuring phones are answered promptly and properly.
  • Monitoring agent queues upon their absence.
  • Monitor agent schedules
  • Assist agent storing fares when needed.
  • Answer agent day to day questions and address any concerns.
  • Keep the Manager informed with all issues that arise.
  • Handles merchant charges and check requests for the manager when needed.
  • Continues account specific training for agents.
  • Assist Manager in special projects when needed.
  • Help Manager and team achieve their department goals.

Skills and Specifications

  • Detail oriented, well organized and have excellent interpersonal and communication (written and verbal) skills.
  • Ability to multi-task and work within a fast-paced environment.
  • Attention to detail with accuracy and thoroughness.
  • Proficiency in Microsoft Word and Excel.
  • Must be willing to work all varying shifts from 7:00 A.M. to 7:00 P.M. CST,  as necessary and directed by management.

 Education and Experience

  • Minimum 2 years experience as a Corporate booking agent.

Knowledge, Skills & Qualifications

  • Excellent phone etiquette and customer service skills.
  • Working knowledge of a GDS System.
  • Proficient with city codes, airline, hotel and car rental codes.

Physical Requirements & Environmental Conditions

  • Ability to perform work utilizing a computer for extended periods of time.
  • Ability to sit for extended periods of time without leaving their work area.

All interested parties should email Amanda McCown and include a résumé or a summary of their qualifications no later than November 5, 2013.

Karen Jennings - photoWe are pleased to announce that Karen Jennings has been promoted to Corporate International Assistant Manager effective October 25, 2013.

In this position, Karen will be responsible for supporting Carmel Muccio and the International team while resolving minor issues from clients and conducting research for payment changes and overseeing the prompt answering of phones and training of both new and current agents on accounts and procedures.

Karen began her career in the travel industry in 1997 and has a vast knowledge of both Corporate and International travel. Since joining ADTRAV in 2004, Karen has progressively developed a strong rapport with our clients, increased her leadership and skill sets and has successfully made Leader’s Circle for the last 8 years.

Please join me in Congratulating Karen on her achievement!

The Assistant Manager for the Corporate International Travel team supports the Manager and helps manage and motivate employees, resolves minor issues from clients, and conducts research for payment changes. Responsibilities also include, but are not limited to overseeing the prompt answering of phones, oversee the time clock and help to train new agents and current agents on new accounts and procedures, etc.

Duties & Responsibilities

  • Back up for the manager.
  • Do Queue rolls when necessary.
  • Make sure phones are answered promptly and properly.
  • Check agent queues when they are out.
  • Help travel agents issues tickets.
  • Make sure all tickets are completed by the end of the day.
  • Monitor agents and make sure they are sticking to their schedules.
  • Help the manager set a motivation calendar for the staff.
  • Assist agent storing fares when needed.
  • Answer agent day to day questions.
  • Keep the manager informed with all issues that arise.
  • Put merchant charges and check requested for the manager when needed.
  • Continues account specific training for new and old agents.
  • Assist manager in special projects when needed.
  • Help managers achieve the departmental goals.
  • Delegate effectively and efficiently.

Education and Experience

  • Minimum 2 year’s experience as a booking agent

Knowledge, Skills & Qualifications

  • Excellent phone etiquette and customer service skills.
  • Working knowledge of a GDS System.
  • Proficient with city codes, airline, hotel and car rental codes.

Physical Requirements & Environmental Conditions

  • Ability to perform work utilizing a computer for extended periods of time.
  • Ability to sit for extended periods of time without leaving work area.

 Behavioral Attributes

  • Customer Focused with a mindset on quality
  • Ability to manage multiple priorities while staying focused on the end in mind
  • Ability to develop a team

All interested parties should email Amanda McCown and include a résumé or a summary of their qualifications no later than October 4, 2013.

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