The 2017 Class of ADTRAV University has begun their journey towards becoming masters of the travel industry. Join us in welcoming (right to left) Jeana Lively, Jessica Roberts, Judy Gamble, Deandra Fuller and of course our very own Jennifer “JJ” Johnson. JJ has moved from her position into Accounting to train for a new career as a Travel Agent. We are very excited to see these ladies join the ADTRAV Family.
Doesn’t really fit any other category…
As part of the ADTRAV Community Impact Foundation, Susan McDougal and Traci Murdock were pleased to present the Manna House Huntsville with a check on Wednesday, August 16. The Manna House is a 501(c)3 Public Charity that provides food assistance to those in need. They are supported by contributions from individuals, churches, civic groups, and businesses. While some food is donated and locally grown, most is purchased for their distribution programs. Want to learn more about the ADTRAV Community Impact Foundation and how you can help in your local community? Click here.
Check out the video below to learn more about some of the questions from Recharge that were not answered in the sessions.
Our mid-year Employee Engagement Survey will start on June 19th. Your participation is critical for us to gather feedback prior to Recharge 2017. Look for your invitation to take the survey to arrive via email on or about June 19th.
Paycom Logins to be Issued: Week of June 5th
Paycom University Access: Starts on or about June 7th
Look for live/virtual training sessions to be posted for June 14/15/21 and 22.
Operations is excited to announce its new structure and new roles! This revamp is designed to help Operations better execute on deliverables, facilitate more focused job roles, and meet or exceed KPI goals.
Adding to our leadership team, Operations will now have Director, Business Excellence led by Dee Rickert. Dee will oversee Workforce, Central Services, Rate Desk, Reporting/Analysis, ODR process, and creation and management of the operational processes playbook. Sarah Garvin will fill the role of Manager, Operations servicing the USCG account.
Project Management will continue to be led by Lauren Morgan, overseeing client implementations as well as Operations project requirements.
Mary Jane Anderson, Director, Operations, will have a more strategic role leading Operations management and development. Mary Jane will oversee all Operations Managers to ensure excellence in the following areas: KPI/Agent KPI, Weekly Managers Meetings, Manager/Agents Reviews, Scheduling Staff/Overtime, Meet with Client Services, Employee Engagement, Customer-Facing Responsibilities, Support Sales Team/RFP/New Client Needs, Check Request/Opportunity, Implementation 30/60/90 Overview, and Quality Assurance. Operations will be adding a new area called Operations Administrative Services, which will provide centralized administrative support for Operations functions.
Eric Bowden, Senior Manager, Meetings, Groups & Lodging, will lead Meetings, Groups, and Lodging departments. Eric’s responsibilities include: Lodging–RFP Tools and Processes, Team KPI Goals, Hotel Partnerships, Maintain Data, Identify Revenue and Technology Opportunities, Rate Audit/Load, and Team KPI Goals; Group Air–Coordinate Travel, Group Roster Upload, QC, and implementation of new business for groups; Meetings–New client set up/ Air Contracts, Sales, Destinations, R&E Partners, RezEvents, Client Relationships, Commission Tracking, and Reporting. Howard Kaplan will continue to oversee his current clients and agents, as well as manage Fresenius client and VIP services. MeLisa Meyer will oversee Eric’s former clients and agents.
These organizational changes align with our efforts to move from very good to GREAT in 2017!
ADTRAV’s Talent Development Team partnered with the local chapter of the Association of Talent Development for a volunteer day at the Community Food Bank of Alabama to provide food for those in need. As talent development professionals, we know the importance of relationships at work. Such a culture is vital to success in our organization and in the community.