ADTRAV Company News

Doesn’t really fit any other category…

We are excited to provide this monthly update to keep all informed as we welcome new accounts!

Internal Communications: CONFIDENTIAL

Implementation Updates Email Header-01

Implementation Phases-document-01Account Name: Primoris
Go-Live Date: TBD
Account Manager: Angel Wagner
Operations Manager: TBD

Account Name: ARA
Go-Live Date: Early-Mid February, 2018
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Allegis
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Decision Technologies, Inc.
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Command Systems Group
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Veritas Prime
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

Account Name: Dakota Consulting
Go-Live Date: TBD
Account Manager: Jessie King
Operations Manager: TBD

ACCOUNTS CURRENTLY IN PHASE 2

Account Name: China Telecom
Go-Live Date: December 11, 2017
Account Manager: Jessie King
Operations Manager: Penny Brosoto

Account Name: Universal Allergy Solution
Go-Live Date: December 19, 2017
Account Manager: Jessie King
Operations Manager: Cindy Para

Account Name: Honeywell FM&T
Go-Live Date: January 15, 2018
Account Manager: Angel Wagner
Operations Manager: Penny Brosoto

ACCOUNTS CURRENTLY IN PHASE 3

Account Name: Bennett Aerospace
Go-Live Date: November 20, 2017
Account Manager: Jessie King
Operations Manager: Cindy Para

Account Name: Vitol
Go-Live Date: November 28, 2017
Account Manager: Tina Husemoller
Operations Manager: TBD

Account Name: AM Art Conservation
Go-Live Date: November 20, 2017
Account Manager: Jessie King
Operations Manager: TBD

ACCOUNTS CURRENTLY IN PHASE 4

N/A

ACCOUNTS CURRENTLY IN PHASE 5

Account Name: Arbor Day
Go-Live Date: November 6, 2017
Account Manager: Carmen Coronel
Operations Manager: Penny Brosoto

 

IMG_0208

smcc jurassic

BEST OVERALL GROUP DECORATIONS AND COSTUMES

Fatal Errors

IMG_0202

Greg Tomlinson

IMG_0203

Keagan Wilson

IMG_0204

Craig Fairly

IMG_0205

Kayllon Morris

IMG_0206

Dawn Walker

Halloween 2017 2

DeAnn Cooper

Deann Cooper Costume

Angie Robinson

22780293_10155294292241387_239470327322499348_n

The Spice Girls

IMG_0207

ACIF Logo

The Human Resources / Talent Development Team had a chance to spend an evening at the Birmingham Ronald McDonald House and prepare dinner for those staying in the House.  As you may recall, Ronald McDonald House Charities provide temporary housing to families that are staying from out of town while their child is undergoing treatment/therapy at a Children’s Hospital or other pediatric facility.  Many of these families are already financially strapped because of their child’s illness and volunteers often help provide meals for these families.  The HR/TAD Team prepared chicken, roasted vegetables, macaroni & cheese and salad, most all from scratch for these families.  Funding assistance for the food items was provided via a grant request from the ADTRAV Community Impact Foundation.

IMG_0153 IMG_0158 IMG_0160

adtravOur thoughts and prayers go out to all of those who were and continue to be impacted by the recent hurricanes. ADTRAV is dedicated to providing Service Nonstop and recognizes this is even more critical during severe weather events. Many of our clients had travelers impacted, and we also serve a number of first responder organizations who assist in search, rescue, and recovery efforts. We too felt the impact within our ADTRAV Family and understood the critical nature of providing timely assistance. To ensure impacted travelers received the assistance needed and first responders quickly reached the impacted regions, we deployed our designated storm team, an integral part of our emergency event response protocol. Preparation such as this ensures that adequate staff and services are available during emergencies.

ADTRAV personnel have eagerly volunteered to assist with managing the phones and assisting travelers in making the necessary arrangements. Each weekend since the storms began, our staff has fielded triple the call volume of a typical weekend and has exceeded our service level commitments. The service we provided was our opportunity to participate in the relief efforts—we had 120 agents ready with 15 support staff and 8 managers, allowing us to answer 86% of our calls in less than 20 seconds and achieve a 96% RezFan rating. Where others may utilize third-party contractors, we only use ADTRAV-employed personnel for all agent services, which allows us to achieve the same target service levels around the clock.

These are the times that differentiate ADTRAV and we are proud to have provided such outstanding service during our clients’ time of need. You and your travelers can count on ADTRAV to continue providing the highest levels of service as the affected areas work to return normalcy.

Client Success Stories

“Thanks so much! You have impacted the post-storm response capability of [our] assets in the FL Keys in a way unimaginable! Your efforts will save live lives and allow us to return to the FL Keys as soon as possible to help those that will be in need. Thank you for your diligence and patience!”

“The highest level of customer service [was provided] while booking travel for two of our members deploying together for hurricane response operations. The details of the trip were complex and short fuse, but [she] patiently listened to the mission needs and expertly arranged travel itineraries simultaneously to meet the needs of the travelers and the unit. Thank you for the outstanding customer service!

And the winner is….

ACIF Logo

The ADTRAV Community Impact Foundation has made a $1,000.00 donation to the Justin J. Watt Foundation’s Houston Flood Relief Fund.  To learn more about participating in the ACIF and/or donating directly to the JJ Watt Houston Flood Relief Fund, see the links below.

ADTRAV Community Impact Foundation RezPortal Page

JJ Watt Foundation @ www.jjwfoundation.org

Please contact Dan Crumpton with any questions.

« Older entries