Service Levels When It Really Counts

adtravOur thoughts and prayers go out to all of those who were and continue to be impacted by the recent hurricanes. ADTRAV is dedicated to providing Service Nonstop and recognizes this is even more critical during severe weather events. Many of our clients had travelers impacted, and we also serve a number of first responder organizations who assist in search, rescue, and recovery efforts. We too felt the impact within our ADTRAV Family and understood the critical nature of providing timely assistance. To ensure impacted travelers received the assistance needed and first responders quickly reached the impacted regions, we deployed our designated storm team, an integral part of our emergency event response protocol. Preparation such as this ensures that adequate staff and services are available during emergencies.

ADTRAV personnel have eagerly volunteered to assist with managing the phones and assisting travelers in making the necessary arrangements. Each weekend since the storms began, our staff has fielded triple the call volume of a typical weekend and has exceeded our service level commitments. The service we provided was our opportunity to participate in the relief efforts—we had 120 agents ready with 15 support staff and 8 managers, allowing us to answer 86% of our calls in less than 20 seconds and achieve a 96% RezFan rating. Where others may utilize third-party contractors, we only use ADTRAV-employed personnel for all agent services, which allows us to achieve the same target service levels around the clock.

These are the times that differentiate ADTRAV and we are proud to have provided such outstanding service during our clients’ time of need. You and your travelers can count on ADTRAV to continue providing the highest levels of service as the affected areas work to return normalcy.

Client Success Stories

“Thanks so much! You have impacted the post-storm response capability of [our] assets in the FL Keys in a way unimaginable! Your efforts will save live lives and allow us to return to the FL Keys as soon as possible to help those that will be in need. Thank you for your diligence and patience!”

“The highest level of customer service [was provided] while booking travel for two of our members deploying together for hurricane response operations. The details of the trip were complex and short fuse, but [she] patiently listened to the mission needs and expertly arranged travel itineraries simultaneously to meet the needs of the travelers and the unit. Thank you for the outstanding customer service!


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